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How mazaplay Handles Your Personal Data

At mazaplay, we take the handling of your personal data seriously — what we collect, why we collect it, and how long we keep it are all governed…

Data collected only as neededSecure account storageUPI & Paytm payment data protectedYour right to request deletionIndia-region data practices
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mazaplay How mazaplay Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data and Privacy Rights

Email Privacy Team Send your data access, correction or deletion requests to our dedicated privacy email. We aim to respond within 72 hours on business days and confirm receipt of every request we receive.
Live Chat Support Our live chat is available daily and can direct your privacy query to the right team member. For account-specific data concerns, have your registered mobile number or email address ready to verify identity.
Written Request For formal data subject requests — including access to stored records or objections to processing — you may submit a written request through your account dashboard under the Privacy section in account settings.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Your Account Rights

mazaplay uses a combination of technical controls and internal policies to keep your personal data safe from the moment you open your account to the point your data is no longer needed.

Data Collection Scope

We collect only what is necessary to run your account — registration details, payment references from UPI or PhonePe, and support interactions. We do not collect data beyond what your account activity and applicable obligations require.

Cookie Practice

Cookies on mazaplay.bid are used for session management, fraud prevention and understanding how pages perform. You can adjust non-essential cookie preferences through the cookie settings link in the site footer at any time.

Account Security Controls

Your account password is stored in hashed form and is never readable by our team. Two-factor verification is available for login, and all data in transit between your device and our servers uses encrypted connections.

Data Retention Periods

Transaction records linked to Paytm, UPI or PhonePe payments are kept for the period required by financial regulations. Account profile data is held while your account is active and for a defined period after closure, then deleted or anonymised.

Third-Party Data Sharing

We share your data only with processors who help us deliver the service — payment processors, fraud detection providers and hosting partners — each bound by data processing agreements that restrict how they may use your information.

Requesting Changes to Your Data

You have the right to access, correct, or request deletion of the personal data we hold. Submit your request via live chat, email or the account dashboard Privacy section and our team will process it within the period required by applicable law.

Common Questions About Your Privacy at mazaplay

These questions cover the data rights and privacy practices we get asked about most. If your question is not listed here, reach our support team through live chat or the privacy email address shown in your account settings.

We collect your name, email address, mobile number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference linked to your account for reconciliation and fraud prevention purposes.

We retain transaction and identity records for the period required by applicable financial regulations after account closure. Non-transactional profile data is deleted or anonymised once the mandatory retention period ends and there is no longer a legal basis to hold it.

Yes. Submit a data access request through the Privacy section in your account dashboard, via live chat, or by emailing our privacy team. We will confirm receipt and provide a response within the timeframe required under applicable law.

We share your data only with processors required to deliver the service — such as UPI, Paytm and PhonePe payment rails, and fraud detection partners. Each processor is contractually restricted from using your data for any purpose beyond the service they provide.

Cookies handle session management, security checks and page performance measurement. Essential cookies cannot be turned off as they keep your session running. Non-essential cookies can be adjusted any time through the cookie preference link in the site footer.

Use the Privacy section in your account dashboard, write to our support via live chat, or email the privacy team directly. Once we verify your identity, we will correct inaccurate data or delete data we are no longer legally required to retain.

Payment references from UPI, Paytm and PhonePe are stored in encrypted form and are only accessible to authorised processing systems. We do not store full card numbers or banking credentials — only the transaction identifiers required for your account records.

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