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Our Legal Terms and Your Rights

mazaplay operates under a defined legal framework that governs how your account, personal data, and transactions are managed — access and eligibility depend on local law and are…

Account TermsPrivacy PolicyData RetentionCookie PolicyDispute Process
mazaplay Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a dispute you need to escalate, our legal and compliance team is reachable through these channels.

Email — Legal Team Send your legal query, data access request, or formal complaint to our dedicated legal inbox. We log every submission with a reference number and respond within 7 working days with a substantive reply.
Live Chat — Compliance Our compliance-trained support agents are available via live chat to answer questions about account conditions, policy scope, and your rights under the current terms before you submit a formal request.
Postal Address For formal legal notices that require a physical address, you may send correspondence to our registered office. Allow 10-14 business days for a written response to postal submissions.
DATA AND SECURITY

How We Handle Your Data and Account

mazaplay applies defined technical and procedural controls across data storage, account access, and transaction records.

Data Storage

Account and transaction data is stored on encrypted servers. We do not sell your personal data to third parties. Data shared with payment processors such as UPI networks, Paytm, and PhonePe is limited to what those processors require to complete your transaction.

Cookie Policy

We use session cookies to keep your account authenticated and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser at any time; some features may not function without session cookies enabled.

Account Security

Two-step authentication is available for all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert so you are aware of any access you did not initiate.

Data Retention

We retain account records for the period required by our operating authorisation and applicable financial regulations. After that period, personal data is anonymised or deleted unless a legal hold is in place for an open dispute.

Requesting Changes

You may request a copy of the personal data we hold, ask for corrections, or request deletion by emailing our legal team. We will process your request within 30 days and confirm the outcome in writing via your registered email address.

Who to Contact

Our Data Protection contact handles all privacy-related requests. For account-specific legal matters, the compliance team is reachable via live chat during business hours or through our legal email inbox at any time.

Frequently Asked Legal Questions

These answers cover the most common legal questions we receive about account terms, data rights, and dispute resolution on mazaplay. If your question is not covered here, reach out to our legal team directly.

Our operating authorisation is held under the jurisdiction specified in our licence documentation. Access to the platform and eligibility for specific features depends on local law and is available where local law permits in your region.

Email our legal team from your registered email address with the subject line 'Data Access Request'. We will verify your identity and send a copy of your data within 30 days, free of charge, to that same address.

Yes. Submit a deletion request via email to our legal team. We will remove your personal data once any legally required retention period has passed and there is no open dispute or regulatory hold on your account.

Disputes are governed by the law of the jurisdiction in which we hold our operating authorisation, as stated in the full terms and conditions document available on this page. You may also have rights under local consumer law in India.

We retain records for the period mandated by our operating authorisation and applicable financial regulations — typically several years. After that, data is anonymised or permanently deleted unless a legal or compliance hold applies.

We share data only with payment processors — such as UPI networks, Paytm, and PhonePe — and identity verification services, and only to the extent required to complete your transaction or verify your account. We do not sell your data.

Send your complaint in writing to our legal email inbox. Include your account ID, a clear description of the issue, and any supporting documents. We acknowledge all formal complaints within 48 hours and respond fully within 7 working days.